Poor packaging bag quality and long delivery times. How can I find a good supplier?

High procurement prices, long delivery cycles, and poor product quality are common problems encountered by procurement personnel when purchasing packaging bags. Today, Shunxingyuan Packaging, a professional flexible packaging manufacturer, will share a real-life case with you. This is a communication with a customer during their packaging upgrade process. Let's see how you would handle similar issues.

I. Problem Background

Packaging bag manufacturer A supplies packaging bags to towel and home textile manufacturer M. M Company produces packaging bags, and the two companies have been cooperating for 4 years. Recently, due to A Company's declining business, serious personnel loss, and aging machinery, resulting in frequent supply M Company's packaging bag products frequently malfunctioning, 10 The packaging bags with a delivery time of days simply cannot be coordinated, 15 The packaging bags with a delivery time of days are repeatedly delayed, 20 It has been more than days and the goods haven't been shipped yet, and even simple PE plastic bags, PPE plastic bags also have problems such as powdering and difficulty opening, and the printing quality is difficult to control. This seriously affects M Company's procurement and production efficiency.

The reason for maintaining the cooperative relationship is that M company is used to cooperating, and the printing plates, copper plates, materials, and drawings are all at A Company, and there is no reliable alternative supplier, so the packaging upgrade has been delayed again and again.

Until many departments of M company reported that the cooperation with the packaging bag supplier was too poor, and customers also complained about the products due to the packaging bags. This M Company found Shunxingyuan Packaging for small-batch product trials, and has now expanded to include 12 product styles, with a monthly 200 ten thousand bags long-term cooperation. And M Company's employees from top to bottom have given Shunxingyuan Packaging rave reviews. Whether it's delivery time, quality, or printing, there has been a qualitative improvement compared to before.

II. Case Discussion

If you were the procurement manager of M company, facing a supplier who is difficult to work with and troublesome to replace, what would you do? Shunxingyuan Packaging has also had a heated internal discussion on this issue, and the summary is as follows:

1. Accepting concessions is risky; do not compromise on quality and delivery time issues.

In the face of customer complaints and rush orders, suppliers usually have a good attitude, but there are also cases of insincerity and double-dealing. Whenever problems arise, it's either new employees unfamiliar with the business, night shift changes, or supervisors taking leave, etc. As a procurement manager, it's important to be clear that quality issues must never be compromised, and delivery time issues must be strictly demanded from the supplier. This ensures high-quality and efficient production.

2. Fines are a temporary solution, not a permanent one.

In daily business, some procurement personnel always act as the client, being extremely demanding of suppliers and readily imposing fines, especially when quality or delivery time issues occur, using this to compensate for the client's losses. However, in this case, if fines are imposed frequently and the total amount of fines exceeds the order amount many times, it may lead to the supplier terminating the cooperation. No one will do business at a loss. Once the supply relationship with the sole supplier is not maintained well and the cooperation is terminated, the impact on the client will undoubtedly be fatal. In this case, habit is undoubtedly the main reason that restricts M company from procuring better quality packaging bags.

3. Find alternative supply sources.

A sole supply source can sometimes make you feel powerless. Procurement personnel should develop multiple suppliers and adjust their business direction in a timely manner, selecting the best option. Once competition is introduced, the supplier's cooperation will definitely improve.

4. Delivery quality compensation ratio.

Negotiate a delivery quality compensation ratio with the supplier. For example, if the standard allows for 98% acceptance, then negotiate regular replenishment of 2% of good products.

III. Recommended Reliable Packaging Bag Supplier

Dongguan Shunxingyuan Packaging Products Co., Ltd. has been specializing in the packaging industry for 19 years and has strong R&D, design, and production capabilities. Specialization leads to professionalism. Since its establishment, the company has always adhered to the principle of "mutual cooperation, mutual benefit, and common development," constantly striving for excellence and leading the flexible packaging industry. We specialize in producing various types of plastic bags for various industries, including clothing and apparel, food, chemicals, home gifts, and electronics. In addition, Dongguan Shunxingyuan Packaging Products Co., Ltd. invests a large amount of funds and manpower in product R&D every year, and has applied for many new patents. The company also attaches great importance to internal optimization of production processes, staff training, and improvement of core competitiveness. Dongguan Shunxingyuan Packaging Products Co., Ltd.'s customers are located in many countries around the world, ADIDAS 、 AAPE 、 IZZUE 、I.T、 Calvin Klein 、 LIBERTY 、Tarte、G仔嘜、 LEE etc., are all well-known brands with which we have deep cooperation.

Shunxingyuan Packaging's Unique Advantages

Reasonable pricing: Shunxingyuan Packaging can provide customers with the most comprehensive and reasonable quotations based on different materials and processes.

Exquisite printing: Shunxingyuan Packaging adheres to a meticulous style, with many professional masters with over 20 years of experience in color matching and printing, and professional quality inspectors to check the quality of the printed surface, ensuring that every detail of the packaging bag is exquisite.

High efficiency: Shunxingyuan Packaging is adept at coordinating the supply chain and has a complete process from order entry to finished product delivery, truly achieving high efficiency from raw material supply to finished product delivery, saving customers a lot of time costs.

Excellent service: Shunxingyuan Packaging is good at capturing customer needs and, based on the principle of maximizing customer convenience, saves costs as much as possible in material selection and controls every production link, aiming to improve product satisfaction from 99% to 100%。

Since its establishment, Shunxingyuan Packaging has adhered to the principle of "Quality is life, service is supreme", striving for excellence to meet all customer requirements and striving to produce a series of packaging products that best meet customer needs. Shunxingyuan Packaging products are exquisitely printed, of good quality, and can be customized according to customer needs.

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