Custom Packaging Bag Sharing: Where's the Difficulty in Ensuring Quality?

The second work week after the Spring Festival holiday has arrived. Friends, have you recovered from the long holiday? Today, Shunxingyuan Packaging wants to talk about the "difficulty" of quality work, hoping that through this topic, everyone can discuss and find solutions together.

Recently, many prospective clients, in the process of seeking packaging upgrades, have continuously reported frequent quality issues in their production, causing them much headache, and commonly stating, "Doing quality control is difficult!"

Coincidentally, the editor of Shunxingyuan Packaging also saw a post about quality issues on a certain forum, titled "A Compendium of Contradictions in Quality Management within Companies". The title was very appealing, so I read it line by line, and many of the contents truly expressed the sentiments of most enterprises.

1. Low salaries for quality management personnel, difficulty in salary adjustments, and difficulty in promotion.

2. When adjusting office space, the quality department is prioritized for reduction.

3. Production scheduling does not allow enough inspection time; sometimes urgent inspections are notified right before shipment, and non-conforming situations are difficult to handle.

4. Contradiction between quality and delivery time (most common, no need to elaborate).

5. Require the quality department to be evaluators for non-production related assessable items, such as cafeteria food quality, factory building quality, and garden landscaping quality.

6. When external inspection reveals non-conformity, there are endless demands for the quality department to provide written standards, or to request written standards from customers and ask them for leniency.

7. When the production department encounters strong quality control, and there are disagreements on how to handle non-conforming products, and the quality department does not concede, they will independently tighten inspections, pile up goods on the production line without shipping, and then complain to upper management.

8. Require quality management personnel to be leaders of all projects, but without any authorization or support.

9. The production department disregards non-conformities found during in-process self-inspection, rushes to produce the items, and then holds them at OQA, intending to push OQA to put them on shelves.

10. Immediately stop production upon discovering any minor non-conformity, then notify the QA department to handle it on site, and simultaneously inform the boss.

11. Products that have been repaired are quietly mixed in when conforming products are warehoused, bypassing OQA inspection.

12. The production department attributes most in-process inspection failures to material issues, refuses production, and demands that the quality department make judgments and play "sandwich game" with the material department.

13. The material department believes that unclear final inspection standards provide no basis for incoming material inspection.

14. The marketing department throws all customer feedback to the quality department for handling.

15. The engineering department evades responsibility for poor process design, leaving problems for the quality department to handle.

16. The production department uses the excuse of not having received relevant customer complaint information for a period of time to reject the identified non-conforming products.

17. For non-conforming products sampled by OQA, the production department demands OQA to conduct full inspection under the pretext of verifying the reasonableness of the standard.

18. When QE acts as an engineer to perform technical analysis on non-conforming products, other departments, in turn, complain that QE does not adhere to principles and fails to perform its gatekeeping role.

19. After obtaining the special acceptance sign-off, they turn around and complain that the quality department's control was not strict enough.

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Many companies have encountered these situations to varying degrees. So, the question is:

Where do you think the difficulty lies in doing quality control?

Some say the difficulty lies in technology. Because a quality professional must be a "generalist," there is simply too much knowledge to learn. If technology is not upgraded, it will be difficult to keep up with the times, and falling behind means being eliminated.

Some say the difficulty lies in communication. The quality department's position in a company can sometimes be awkward. When there are no problems, all is well; but once a problem arises, it's definitely the quality department's responsibility. How to maintain good relationships with the production department, marketing department, etc., communication is crucial.

Others say the difficulty lies in perseverance. Any job has its challenges, but quality work is truly "more difficult." As the saying goes, in enterprises, the Quality Director is one of the positions with the highest "attrition rate." After entering the industry, being able to persevere is truly commendable.

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