50 FAQs on Packaging Bag Quality Management, you will definitely find it useful

We have asked others about some quality issues, and some quality issues have been asked by others. Shunxingyuan Packaging, a professional flexible packaging manufacturer, has specially compiled 100 questions on quality management. Let's test yourself. Can you answer all these questions? It is recommended to collect!

1. What is the difference between true quality characteristics and substitute quality characteristics?

Quality characteristics that directly reflect the customer's expectations and requirements are called true quality characteristics; enterprises formulate product standards and determine product parameters to indirectly reflect true quality characteristics in order to meet customer expectations and requirements, which are called substitute quality characteristics. For example: the service life of a car tire is a true quality characteristic, while its wear resistance, compressive strength, and tensile strength are its substitute quality characteristics. It can be seen that true quality characteristics are the expectations and requirements of customers, while substitute quality characteristics are the regulations made by enterprises to achieve true quality characteristics.

2. What are the characteristics of the quality loop?

(1) In a series of activities in the quality loop, one link is linked to another, mutually restricting, interdependent, and mutually promoting.

(2) The quality loop continuously circulates, and each cycle means an improvement in product quality.

3. What are the four aspects that affect product quality?

(1) Market research quality.

(2) Design quality.

(3) Conformity quality or manufacturing quality.

(4) Usage quality or after-sales service quality.

4. What are the disadvantages of quality control at the quality inspection stage?

(1) Lack of systematic concepts, unclear responsibilities, and easy to shirk responsibility once quality problems occur.

(2) Lack of prevention during production. Once defective products appear, it is a "fait accompli" and is generally difficult to remedy.

(3) It requires 100% inspection of finished products, but 100% inspection does not equal 100% accuracy, and it is not economically reasonable to do so in mass production. For some products, such inspection is also technically impossible or meaningless.

5. What are some important concepts in quality management?

(1) Quality; (2) Quality management; (3) Quality system; (4) Quality control; (5) Quality assurance; (6) Quality planning; (7) Quality policy; (8) Quality improvement; (9) Quality audit; (10) Quality certification; (11) Management review; (12) Quality cost, etc.

6. What is the basic core of Total Quality Management?

Improve people's quality, mobilize people's enthusiasm, and everyone does their job well. Guarantee and improve product quality and service quality by grasping work quality.

7. What are the tasks of metrological work? What are its characteristics?

The task of enterprise metrological work is the basic work aimed at unifying the measurement unit system, organizing the correct transmission of values, and ensuring the uniformity of values.

Metrological work has the following characteristics: ① Consistency; ② Accuracy; ③ Traceability; ④ Legality.

8. What are the basic requirements of metrological work?

(1) Measuring instruments and chemical analysis instruments must be fully equipped and complete.

(2) Ensure the stability of the values and the accuracy and consistency of the indications of measuring instruments and chemical analysis instruments.

(3) Timely repair of measuring instruments and instruments.

(4) Select the correct measurement method according to different situations.

9. What is the role of quality information?

(1) Quality information is the ears and eyes of quality management;

(2) It is an important resource;

(3) It is the basis for making decisions on quality issues;

(4) It is the most direct original data and basis for improving product quality and improving the quality of work in various links;

(5) It is the basic basis for correctly understanding the internal connection and regularity between the changes of various factors and the fluctuation of product quality, so as to carry out quality control.

10. Briefly describe how to do a good job in quality responsibility system?

(1) To establish a quality responsibility system, we must clarify that the essence of the quality responsibility system is the unity of responsibility, power, and benefit.

(2) We should formulate quality responsibility systems for various departments and personnel of different levels and types according to different levels, different objects, and different businesses.

(3) The tasks and responsibilities stipulated in the quality responsibility system should be made as specific and data-based as possible for assessment.

(4) When formulating the enterprise quality responsibility system, it should be gradually improved from coarse to fine.

(5) In order to truly implement the quality responsibility system, enterprises must formulate corresponding quality reward and punishment measures.

11. What are the tasks and contents of quality education?

The task of quality education: Continuously enhance the quality awareness of all employees of the enterprise, and enable them to master and apply quality management methods and techniques.

The content of quality education includes two aspects: one aspect is education on "quality first" and basic knowledge of quality management; the other aspect is technical education and training.

12. What is the general composition ratio of direct quality costs?

(1) Internal failure costs account for 25%-40% of the total quality costs.

(2) External failure costs account for 20%-40% of the total quality costs.

(3) Appraisal costs account for 10%-50% of the total quality costs.

(4) Prevention costs account for 0.5%-5% of the total quality costs.

13. What are the three stages of conducting quality cost analysis and research?

Propaganda stage; planning and implementation stage; consolidation stage.

14. What does the analysis and evaluation of quality information include?

(1) Quality analysis;

(2) Use analysis;

(3) Competitive analysis;

(4) Consumer or customer analysis;

(5) New product market development analysis;

(6) Product market life cycle analysis;

(7) Other analyses, such as surveys and analyses of sales methods, advertising, packaging, and transportation.

15. What does product specification include?

(1) Performance characteristics (such as environmental conditions, usage conditions, and reliability).

(2) Sensory characteristics (such as style, color, taste, smell).

(3) Installation layout or matching.

(4) Applicable standards and regulations.

(5) Packaging.

(6) Quality verification and assurance.

16. What are the quality functions of inspection?

Assurance function (This is the most basic and primary function); preventive function; reporting function; supervisory function.

17. What are the sources of on-site usage information?

(1) Contacting relevant on-site personnel to understand the situation from salespeople, customer opinion investigators, technical maintenance personnel, and repair department personnel.

(2) Controlled "trial use" of products. Manufacturing enterprises can fully utilize their own products and selectively trial them among certain customers, extracting data at specified times to serve as an important database for product performance.

(3) Purchasing intelligence from customers, which can be done through contracts and implemented according to regulations.

(4) Product monitoring, which can monitor the integrity of the product during its use.

18. What issues should manufacturing enterprises generally pay attention to during transportation?

(1) Clarify the purpose of packaging.

(2) Reasonably select internal and external transportation methods.

(3) Scientifically predict and estimate various environmental conditions that may be encountered during transportation, conduct simulation tests, and then adopt corresponding preventive measures in product design, product packaging, etc.

19. How to understand the meaning of quality policy?

The quality policy is the overall quality purpose and direction of the organization formally issued by the highest management of the enterprise.

The meaning includes: (1) The quality policy is a component of the enterprise's overall policy.

(2) The quality policy is the action guideline that all departments and personnel within the enterprise must follow and comply with when performing quality functions and engaging in quality management work.

(3) The quality policy is a general regulation that guides members of the enterprise to communicate opinions and carry out quality activities. Obviously, it provides a certain degree of autonomy to the managers at all levels of the enterprise.

20. What does the quality policy for product design include?

(1) The quality level of the designed products leaps to the world's leading level, is competitive in the international market, and can be sold at high prices for a period of time, enabling the enterprise to obtain excess profits.

(2) The product has high reliability, is competitive in the domestic market, has the same selling price as competitors, and increases sales by improving service to surpass competitors.

(3) The product maintains a certain quality level, significantly reduces manufacturing costs, appropriately reduces the selling price, and seeks to achieve high sales volume with low profits.

(4) The product quality level is generally acceptable, but it also has many other functions, and can be used for multiple purposes to meet customer requirements.

21. What are the general requirements for enterprise quality activities?

(1) All aspects should implement the principle of prevention first and user service.

(2) The technical department must provide the quality control department with solutions and specific measures to solve key quality problems and improve product quality.

(3) Establish an organizational structure for implementing quality goals and quality plans.

(4) Each department should submit written procedures and methods for the quality functions it undertakes.

(5) Coordinate various quality management activities. (6) Regularly check the completion of various technical organizational measures.

22. What are the bases for developing a quality plan?

(1) National economic development guidelines, policies, and regulations.

(2) Comprehensive analysis data on the domestic and international economic situation.

(3) The enterprise's quality policy and quality goals.

(4) Technical standards and technical documents for a certain product or process.

(5) Contracts and special requirements signed between the enterprise and the user.

(6) Other documents.

23. What should a quality plan generally include?

(1) The purpose of the quality plan;

(2) The responsibilities of personnel at all levels of the enterprise;

(3) Contract review;

(4) Clearly define each stage of the product life cycle;

(5) Relevant quality records;

(6) Quality audit;

(7) Stipulations on training and statistical techniques.

24. What issues should be noted when developing a quality plan?

(1) The factory director (or manager) of the enterprise should personally lead, and the person in charge of the product (or project) should preside over and organize the development of the quality plan.

(2) Establish a quality plan development team.

(3) Put forward guiding principles for developing a quality plan.

(4) Accurately identify key quality issues.

5. Hold various symposiums to solicit opinions on the draft quality plan.

6. The draft quality plan must undergo continuous "exchange, comparison, and repetition" from top to bottom and bottom to top before it can become a guiding document that ensures the realization of the company's overall quality goals.

25. What are the quality responsibilities of top-level managers?

1. Formulate and implement the company's quality policy.

2. Formulate and implement the company's quality objectives.

3. Oversee the establishment of the quality system.

4. Establish and lead the quality management organization.

26. What are the quality responsibilities of middle-level managers?

1. Formulate the quality sub-objectives of the department.

2. Assign positions within the department.

3. Formulate procedural documents.

27. What are the quality responsibilities of grassroots managers?

1. Organize basic skills training and implement the "three adherences" and "three analyses" activities.

2. Implement quality control points.

3. Organize quality management group activities to continuously address problem points.

28. What are the specific tasks of the Quality Management Office (or Total Quality Management Office)?

1. Assist the factory director in formulating the company's quality policy and objectives.

2. Formulate the company's work plan for carrying out quality management activities, inspect and supervise the implementation by various departments.

3. Organize relevant departments to formulate product upgrading and innovation plans, and conduct coordination, inspection, and summary.

4. Organize the formulation and revision of management standards and regulations such as the company's quality management regulations and quality responsibility system, conduct coordination, inspection, and assessment, and organize the selection and awarding of advanced quality collectives and individuals.

5. Plan, establish, and continuously improve the company's quality system, and conduct good coordination work during operation.

6. Organize product quality audits, procedure audits, process audits, and quality system audits, and assist the factory director in conducting management reviews.

7. Inspect and supervise the development and implementation of the company's quality control and quality assurance activities; be responsible for the correct implementation of external quality assurance activities, receive and handle customer or third-party external quality supervision and quality assurance capability audits for quality certification.

8. Organize and coordinate the company's quality management activities, focusing on organizing QC group activities, being responsible for the registration, registration, management, and business guidance of QC groups, as well as the review, publication, recommendation, and award application of achievements.

9. Closely cooperate with the personnel, labor, and education departments to conduct quality education and training and job-specific training for various personnel.

10. Participate in the quality management of new product trials and new product appraisal work.

11. Organize and manage the company's quality information system, and conduct good work in the collection, sorting, analysis, transmission, storage, and use retrieval of quality information.

12. Other work.

29. What are the functions of product quality audits?

1. Timely grasp the product quality level and quality dynamics, and study and predict its development trend.

2. Timely feedback information on problems exposed in the audit regarding design, technology, standards, and inspection, so as to take effective measures to improve and enhance product quality.

3. Through the investigation and research of quality defects, compare with similar products at home and abroad, target competitive products, conduct quality improvement, and improve the market share of products at home and abroad.

4. Study the relationship between the quality of products leaving the factory and user service, improve quality, reduce external failure losses of products, save service costs, and improve the product quality reputation of the enterprise.

5. Study the relationship between product quality level and quality cost, and explore the appropriate quality level.

30. What are the contents of the product quality audit outline?

1. Determine the product audit object.

2. Formulate standards and specifications for product audits.

3. Formulate a grading standard for the importance of quality defects.

4. Formulate product audit methods.

5. Determine the implementation steps of the product audit.

6. Stipulate the content and format of the product audit report.

7. Stipulate the product audit interval, sampling location, and sample size.

31. What are the specific items of product quality audits?

1. Quality characteristics with a higher frequency of quality defects based on customer feedback.

2. Quality characteristics that customers are dissatisfied with during the customer service process.

3. Quality characteristics that have a significant impact on the competitiveness of products in the sales market.

4. Quality characteristics that have caused safety accidents or quality accidents.

32. What are the contents of the product quality audit rating guide?

1. List the specific items of the quality audit.

2. For each product audit item, specifically give the defect level that should be determined for possible quality defects.

33. What are the steps of sampling inspection in product quality audits?

1. Determine the product quality audit interval.

2. Determine the product quality audit sampling inspection location.

3. Determine the sample size for the product audit.

4. Audit inspection.

34. What are the contents of the product quality audit report?

1. Describe the audit scope.

2. Record the audit situation.

3. Present the audit conclusions, including the conclusions on the effectiveness of the audited control system.

4. Describe each critical conclusion in detail.

(5) Indicate whether corrective measures need to be taken regarding equipment performance, inspection efficiency, and operator skills.

35. What are the main contents of the quality system audit plan?

(1) Elements to be audited and the scope of quality activities of the functional departments involved.

(2) Qualifications of auditors.

(3) Reporting procedures for audit results, conclusions, and recommendations.

(4) Follow-up audit of improvement activities.

36. Which quality activities should be audited for the quality system element "Cost of Quality"?

(1) Determination of the cost of quality department.

(2) Cost of quality prediction.

(3) Setting up cost of quality items.

(4) Implementation of cost of quality control and accounting.

(5) Calculation and analysis of the cost of quality.

(6) Reporting of the cost of quality.

(7) Establishment of the most suitable cost of quality model.

(8) Significance and role of conducting cost of quality activities for the entire quality system.

37. Briefly describe the qualifications of quality system auditors.

(1) Stipulate the qualifications and capabilities of the audit team members, such as personal character, training and education history in system auditing, including: whether they know and understand the standards used in quality system auditing; whether they have mastered the audit techniques of inspection, questioning, evaluation, and reporting; oral and written expression skills; whether they have practical experience in auditing and other aspects, etc.

(2) Auditors should have no direct responsibility for the audited items.

(3) Auditors are usually composed of relevant personnel from various departments, and if necessary, factory leaders can also participate in the reporting procedures for the results, conclusions, and recommendations of the relevant audits.

38. What are the contents of the quality system audit?

(1) Whether the functions of the system elements have been transformed into quality responsibilities and have been earnestly implemented and implemented.

(2) Whether the organizational structure is sound.

(3) Whether various procedures in the system comply with regulations.

(4) Whether the resources of the elements (such as personnel quality, equipment and materials, financial conditions, etc.) are guaranteed.

(5) Whether the elements are reasonably constituted.

(6) Whether the work site, operation, or process complies with the specifications.

(6) Quality status of work in progress.

(7) Whether there are records of activities, and whether various documents are complete, clear, and properly stored.

(9) Conduct system effectiveness audits.

39. What are the contents of the effectiveness audit of the quality system?

(1) Whether the quality awareness of leaders at all levels has been enhanced.

(2) Whether the quality awareness of employees has been enhanced.

(3) Whether the work quality of various functional departments and staff has been improved.

(4) Whether the process (or process) quality is stable.

(5) Whether the product quality is stable.

(6) Whether work efficiency has improved.

(7) Whether the quality management level has improved.

(8) Whether the enterprise management level has improved.

40. What are the contents of the quality system audit report?

(1) Evaluate each audited item, clearly point out the shortcomings and problems existing in the operation of the system, comprehensively analyze the causes of their occurrence, propose measures to be taken, and propose the person responsible for taking measures.

(2) Point out the shortcomings of the system itself in order to improve the system design.

(3) Specify the specific items that are non-conforming or defective, and state the possible causes and evidence of these defects.

(4) Reflect the implementation status and effects of corrective measures approved by the leadership after the last audit, and evaluate them.

(5) Make an overall evaluation of the system audit work this time.

(6) Form documents and distribute them to all relevant departments, key personnel, and enterprise leaders. Audit reports should be filed after being organized together with original records, etc.

41. What are the functions of process audits?

(1) Investigate the implementation status and effectiveness of the process quality control plan, evaluate whether its formulation is practical and its guiding role, and clarify whether corrective and preventive measures are taken.

(2) Understand the current status of process factors, evaluate the level of control achieved, study the relationship between factor changes and process quality fluctuations, and clarify how to control process factors more economically and effectively.

(3) Conduct quality audits on key processes (processes), study the problems existing in the enterprise's quality control activities, strengthen the management of process (process) quality control points, improve process quality control methods, improve the effectiveness of quality control activities, increase the role of preventive control, and point out the direction for enhancing quality assurance capabilities.

42. What are the steps of process audit?

(1) Establish a process audit organization.

(2) Develop a process audit plan.

(3) Carry out process quality audit work.

(4) Write a process quality audit report.

(5) File the audit plan, audit records, audit report, and other relevant documents and materials.

43. What are the contents of management review?

(1) Based on the company's quality status and economic benefits, find out which elements of the current quality system are not suitable for the current changed environmental conditions.

(2) Audit the company's organizational structure, procedures, and the environmental conditions and adaptability faced by the company.

(3) Audit the quality records of relevant quality documents.

(4) Evaluate the adaptability and operational effectiveness of the quality system.

(5) If necessary, review whether the conclusions of previous quality system audits are correct, and whether corrective measures have been implemented as scheduled and achieved the desired results.

44. Briefly describe the steps of management review.

(1) Preparation for management review.

(2) Establish a management review organization.

(3) Conduct management review.

(4) Prepare management review report.

(5) Archive and preserve management review reports and documents.

45. What is the procedure for quality improvement?

(1) Estimate improvement opportunities.

(2) Determine quality improvement projects and activities.

(3) Conduct diagnosis, find reasons, and establish causal relationships.

(4) Take preventive and corrective measures.

(5) Confirm improvement.

(6) Maintain results and control at a new level.

46. What are the contents of quality improvement projects or activities?

(1) Need, scope, and importance of quality improvement.

(2) Relevant background and historical information, related quality losses, and current status, expressed in concrete, quantitative forms as much as possible.

(3) Regular review of resource allocation and progress.

47. What is the general rule for quality improvement work in terms of organization?

Each project must clearly define who is responsible for guidance and who is responsible for "diagnosis".

48. What is the process for finding reasons for improvement in quality improvement activities?

(1) Data collection should always be carried out according to the established plan, and possible causes should be investigated very objectively, without making judgments and decisions based on subjective imagination or assumptions.

(2) Through the analysis of data, the nature of processes conducive to improvement can be understood, thereby establishing possible causal relationships, but care must be taken to distinguish coincidental factors from causal relationships.

(3) For those that show a high correlation with the data, experiments and confirmation should be carried out based on the collected data to remove the false and retain the true, so as to prescribe the right remedy.

49. What issues should be paid attention to during the stage of taking preventive and corrective measures in the quality improvement procedure?

(1) Quality improvement is achieved by taking preventive and corrective measures during the process to obtain more satisfactory efficiency and effectiveness, rather than relying on modifying process results, such as rework, repair, downgrading, etc., to solve problems.

(2) Quality improvement is essentially quality transformation, so it will inevitably encounter various resistances. Therefore, attention should be paid to human work, guiding according to circumstances, proceeding step by step, considering not only technical effects but also management and social effects.

50. What are the environmental requirements for quality improvement?

(1) There should be new, common values, attitudes, and behaviors centered on meeting customer requirements and setting stronger competitive goals.

(2 ) Enterprises should specifically formulate quality improvement objectives.

(3 ) Open communication, consultation, and cooperation should be conducted on the basis of mutual trust.

(4 ) Recognition of the values, attitudes, and behaviors required for quality improvement.

(5) All personnel in the enterprise should receive education and training.

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